At AI-M, we provide compassionate, inclusive, and culturally respectful care that is rooted in innovation. We value feedback from patients and families as an important part of improving clinical care within IPP and AI-M and all partners. Your experiences help us better understand what is working well and where we can continue to improve our services, communication, and patient experience.

If you are a patient or family member and would like to share feedback – whether positive comments, suggestions, or concerns – we encourage you to reach out. All feedback is treated confidentially and will not affect current or future care.

Feedback can be shared by:

1) Contacting the program directly at aim@unityhealth.to

2) Speaking with a member of the clinical team during a visit

3) Using supported patient feedback or experience channels through Unity Health Toronto and St Michaels Hospital